The next-generation workforce and practices are being dramatically transformed by the next phase of technological evolution – Artificial Intelligence and Robotic Process and Blockchain Automation. Information is constantly flowing through an increasing number of smart things, such as machines, cars, consumer goods, clothes, and medical devices, and creating a stockpile of data. Companies can harness this data to grow and improve their businesses and create new, superior customer experiences. The ISG Automation Summit combines strategic guidance with practical advice about the promise and peril of automation and digital labor and their implications for the workplace. Robotic Process Automation, cognitive and blockchain technologies are creating competitive advantage through improved processes in areas such as customer service, enhanced back-office operations, and warehouse management. Attendees will leave with a clear understanding of the automation opportunity in their IT or business services environment, as well as how to build the business case and begin the process.